Shipping policy

SHIPPING POLICY

PROCESSING TIME

All in-stock Vectagrid keycap sets are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

*Note on Pre-orders / Group Buys:* If you purchase a pre-order or Group Buy item, the estimated shipping timeline will be clearly stated on the product page. These items do not ship immediately.

SHIPPING RATES & ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

- Domestic Shipping: Estimated delivery within [X to X] business days.

- International Shipping: Estimated delivery within [X to X] business days.

CUSTOMS, DUTIES, AND TAXES

Vectagrid is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

TRACKING YOUR ORDER

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

If you haven't received your keycaps within the expected timeline, please reach out to us at [Your Support Email Address] with your order number.